1. Order Processing Time All orders placed through rzsupplyllc.com are typically processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped with tracking details.

2. Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout.

• Standard Shipping: Estimated delivery within 5 to 7 business days.

• Expedited Shipping: Estimated delivery within 2 to 3 business days (if selected at checkout).

• Note: Delivery delays can occasionally occur due to high volume, postal service disruptions, or unforeseen circumstances.

3. Shipment Confirmation & Order Tracking Once your physical products—including custom apparel, books, and charm bracelets—have shipped, you will receive a confirmation email containing your tracking number(s). The tracking information will typically become active within 24 hours.

4. Custom Duties, Taxes, and Fees R&Z Supply is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damaged, Lost, or Stolen Packages If your package arrives damaged, or if tracking shows it was delivered but you have not received it, please reach out to us immediately via our WhatsApp support widget or contact page so we can investigate and assist you with the carrier.